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The platform

Everything your agency needs. One platform.

PolicyKeeper combines CRM, ERP, compliance, commissions, and AI into a single connected system — purpose-built for independent Medicare agencies of every size.

Agent Tools

Manage your entire broker network from one dashboard.

From contracting and credentialing to production tracking and compliance documentation — PolicyKeeper gives agency principals full visibility and control over their downline without the spreadsheets.

  • Agent profiles with licensing, certifications, and RTS status in real time
  • Structured onboarding workflows with task assignment and progress tracking
  • Downline production dashboards with drill-down by agent, region, or carrier
  • CMS-ready compliance documentation and automated audit trails
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Medicare CRM

Your book of business, managed and defended.

PolicyKeeper's CRM is purpose-built for Medicare brokers — not adapted from a generic sales tool. Lead capture, client management, plan tracking, SOA workflows, and retention campaigns work together in one system designed around how brokers actually work.

  • Client profiles with plan history, enrollment records, and SOA tracking
  • Lead capture and pipeline management from first contact to enrollment
  • Automated retention campaigns — birthday outreach, AEP reminders, plan disruption alerts
  • AI churn defense: identifies at-risk clients before they leave
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Operations

Call center, customer service, and processing — unified.

Stop managing your operational backbone across disconnected tools. PolicyKeeper brings call center, customer service ticketing, document processing, and workflow automation into one shared system that keeps your teams aligned.

  • Centralized call center with call logging and client record integration
  • Customer service ticketing with SLA tracking and resolution workflows
  • Document automation and processing workflows with e-signature support
  • AI chat assistant for agents and staff — real-time guidance and escalation routing
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Financials & Commissions

Know every dollar your agency has earned — and catch what's missing.

Commission reconciliation is one of the most time-consuming and error-prone tasks in Medicare agency operations. PolicyKeeper's ERP-grade financial module automates the process, flags discrepancies, and gives you a clear picture of what you've earned, what's been paid, and what's still owed.

  • Automated commission reconciliation against carrier statements
  • Override tracking and downline payout management
  • Payment gap detection with automated flagging for recovery
  • Broker payout statements, carrier production reports, and compliance-ready exports
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Mobile & AI

Full access, anywhere. Intelligent assistance, always on.

PolicyKeeper's dedicated mobile app puts the full platform in the field — so brokers can manage clients, check plans, and log interactions on the go. The built-in AI assistant surfaces insights, alerts, and guidance in real time, right where work happens.

  • iOS and Android mobile apps with full platform parity
  • AI assistant that learns from your agency's data and surfaces actionable alerts
  • Real-time plan disruption and churn risk notifications
  • Compliant enrollment workflows with e-SOA and digital signature support
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Why it matters

Every module connects.
Nothing falls through the cracks.

Most agencies run on a patchwork of tools — a CRM here, a spreadsheet there, a carrier portal for commissions. PolicyKeeper replaces that stack with one connected system, so data flows where it needs to go and nothing gets lost between departments.

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One Data Layer
No re-keying, no silos.

Every module shares a single source of truth — client records, agent data, and financial information update in real time across the entire platform.

Medicare-Specific
Built for your industry.

SOA workflows, RTS status tracking, CMS compliance, AEP timing — it's all here because we built PolicyKeeper for Medicare specifically, not adapted it from a generic tool.

Always Evolving
Updated every AEP cycle.

When CMS changes the rules or carriers update their systems, PolicyKeeper updates with them — so your team never gets caught using outdated workflows at the worst possible time.

See it in action

Ready to see how it all works together?

Book a personalized demo and we'll show you the modules most relevant to your agency — no generic walkthroughs, no wasted time.